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Frequently Asked Questions (FAQs) – JustBasket
Orders & Delivery
1. How do I place an order?
Simply browse our website, add items to your basket, and proceed to checkout.
2. Where do you deliver?
We deliver across selected areas in the UK. Availability is shown at checkout.
3. How long does delivery take?
Delivery times vary depending on location and product availability.
4. Can I track my order?
Yes, tracking details will be sent via email or SMS after dispatch.
5. What happens if I miss my delivery?
Orders may be returned or cancelled. Refunds may not apply for perishable goods.
Products & Availability
6. Are all products fresh and authentic?
Yes, all products are handled with strict quality assurance.
7. What if an item is out of stock?
We may refund the item or contact you for a replacement.
Returns & Refunds
8. What is your return policy?
We offer a 30-day return policy for dry products and kitchenware.
9. Can I return fresh or frozen items?
No, but issues must be reported within 24 hours.
10. How do I request a refund?
Contact us with order details and supporting evidence.
11. How long does it take to receive a refund?
Refunds are processed to your original payment method within a few days.
Damages & Complaints
12. What should I do if I receive a damaged item?
Contact us immediately with images for quick resolution.
13. What are the complaint timeframes?
Fresh/Frozen: 24 hours
Damaged/Expired: 7 days
Missing parcels: 3 days
Damaged/Expired: 7 days
Missing parcels: 3 days
Payments & Pricing
14. What payment methods do you accept?
We accept major debit/credit cards and secure payment methods.
15. Are my payment details secure?
Yes, payments are processed securely and we do not store card details.
Cancellations
16. Can I cancel my order?
Yes, a £2.99 cancellation fee applies.
17. Can I cancel after dispatch?
Dispatched orders, especially perishable items, may not be eligible.
Account & Support
18. Do I need an account?
No, but creating one helps track orders and preferences.
19. How can I contact support?
Email: [your email here]
Website: www.justbasket.co.uk
Website: www.justbasket.co.uk
20. How do you protect my data?
We follow UK data protection laws. See our Privacy Policy for details.